Quick answer
Tell dispatch the exact vehicle and drive configuration; many AWD and 4WD vehicles require all driven wheels off the road.
What to do
- Check the towing section of the owner’s manual.
- Provide the year, make, model, trim, and whether the transmission can shift to neutral.
- Do not assume a short distance makes an incompatible towing method safe.
Drivetrain layouts and manufacturer instructions differ. Incorrect wheel contact can damage a transmission, transfer case, differential, or electric drive unit.
A rollback or wheel-lift with dollies may be selected depending on the vehicle, damage, location, and access. The operator must make the final equipment assessment.
Official sources
Conditions, laws, parking rules, addresses, and agency procedures can change. Check the linked official source before acting.
Editorial note: this guide was checked against the cited public sources. The representative image does not document a specific JKS Towing call, operator, or vehicle.